Handmade & Personalised Orders

As all personalised, appliquéd, bespoke and made-to-order teepees and accessories are handmade specifically for each customer, these items are non-returnable and non-cancellable unless faulty or damaged.

This is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude personalised and made-to-order items from standard cancellation rights.

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible and within 30 days of reciving your order at lovemyteepee@gmail.com so we can help resolve the issue promptly.

Ready-made Non-Personalised Items

Ready-made, non-customised items may be returned within 14 days of delivery.

Items must be returned unused and in “as new” condition. Customers are responsible for return postage costs unless the item is confirmed to be faulty.

We recommend using a tracked postal service and retaining proof of postage.

Faulty or Damaged Items

Under the Consumer Rights Act 2015, if you believe your item is faulty, damaged or not as described, please contact us within 30 days of receiving your order.

Where an item is confirmed as faulty, we may offer a repair, replacement or refund as appropriate.

If a faulty item needs to be returned to us, Love My Teepee will refund reasonable return postage costs.

Refunds

Approved refunds will be processed via the original payment method, usually within 14 days of receiving and inspecting the returned item.

Depending on your bank or payment provider, refunds may take a few additional days to appear in your account.

Contact

If you have any questions regarding your order. please contact us.

Love My Teepee
Email: lovemyteepee@gmail.com
Telephone: 07816 861835

Please contact us before returning any item so return arrangements can be confirmed.