Skip to content

Refund and Returns Policy

Refund and Returns Information


This is a distance contract which has the cancellation rights set out below.  These cancellation rights, however, do not apply to a contract for goods that are made to your specifications or are clearly personalised.  As such, we regret that orders for appliqued, custom-made, bespoke teepees or bespoke accessories are not cancellable.  This is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  

You may cancel a contract for readymade, non-customised/bespoke items within 14 days of receiving the order.  Simply send us an email at  Once we have emailed you to confirm that the order is covered by cancellation rights, we will ask you to return it to us as You will be responsible for the return carriage cost. We suggest that you use a service that provides a proof of delivery so that you can be sure it doesn’t go astray.

Any goods need to be returned in ‘as new’ condition.  We may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (that is handling the goods beyond what is necessary to establish their conformity with the contract such going beyond the sort of handling that might reasonably allowed in a shop).


We want you and your family to love your crafted item for years to come.  However, in the unlikely event that the item you receive is faulty or damaged, please email us without delay to, so we can replace it swiftly. 

If you believe a product you have ordered from us to be faulty, then under the Consumer Rights Act, you have 30 days from the date of purchase in which to report this to us. We can either replace the item or provide a full refund. 

If you report a faulty item after 30 days, we can arrange a repair or replacement. We’ll ask you to send it to us – we suggest you use a service with proof of delivery to ensure it gets back to us.  Where the item is faulty, we will refund your postage, so please keep a copy of the receipt.

Once your return is received and inspected, we will send you an email and make arrangements to repair, replace or refund as appropriate. 


Refunds (where appropriate) will be processed via the original payment method, usually within 14 days.  If we have said that a refund will be processed, but you don’t think it has arrived, please carefully check your bank account or credit card before you contact us.  Sometimes, they take a little while longer to return the credit to your account.  If you’ve done all of this and you still have not received your refund yet, please email us at


We can ship gifts directly to the recipient – please mark this on the order. In the rare event that the item they receive is faulty in some way, the recipient can contact us to arrange for a replacement or a gift credit. Once the returned item is received, a replacement or gift certificate will be mailed.

If the item wasn’t marked as a gift when purchased, or the buyer had the order shipped to themselves, refunds/replacements can only be arranged with the original purchaser.

Our Details

Love My Teepee is the trading name of Miss C.Phillips – Proprietor. 

The address for all correspondence and product returns. 18 South Devon Avenue, Nottingham Ng3 6ft 

Tel: 07816 861 835