Introduction

Welcome to Love My Teepee! We’re all about creating cosy spaces, and that includes ensuring your personal information is snug and secure. Just as we carefully select the fabrics for our teepees, we’ve thoughtfully crafted this policy to explain how we collect, use, and protect your data. This document covers both our Privacy Policy and Cookie Policy, so you have all the information you need in one place. It’s part of our commitment to being transparent about how we handle your data and respect your privacy.

Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you snuggle up with Love My Teepee, you might share some personal details with us, such as:

• Your name and contact information when you create an account or place an order
• Your billing and delivery address for shipping our lovely teepees to you
• Your payment details (don’t worry, we keep these extra safe!)
• Any messages you send us through our contact forms or customer service

1.2 Information We Collect Automatically

As you explore our website, we gather some information automatically, like:

• Your IP address and device information
• Your browsing behaviour on our site (which pages you visit, how long you stay)
• Information about how you found us (did you follow a trail of fairy lights from social media?)

2. How We Use Your Information

We use your information to:

• Process your orders and send you your very own teepee
• Keep you updated about your order status
• Improve our products and services (we’re always trying to make things cosier!)
• Personalise your experience on our website
• Send you marketing communications (only if you’ve told us it’s okay)
• Prevent fraud and keep our website secure

3. Sharing Your Information

We only share your information with:

• Our trusted service providers who help us run our business (like delivery companies and payment processors)
• Law enforcement agencies if we’re required to by law

4. Your Rights

You have several rights when it comes to your personal data:

• The right to access your data
• The right to correct any mistakes
• The right to delete your data (also known as the “right to be forgotten”)
• The right to object to certain types of processing
• The right to data portability
• To exercise any of these rights, please contact us at privacy@lovemyteepee.co.uk. We’ll do our best to respond quicker than you can set up a teepee!

5. Data Security

We use industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll let you know about any significant changes by posting a notice on our website or sending you an email.

Cookie Policy

What are cookies?

Cookies are small text files that are placed on your device when you visit our website. Think of them as little helpful elves that remember things about your visit, making your next trip to our site smoother and more personalised. They’re not nosy parkers, though – they can only remember what we tell them to, and they can’t access other information on your device.

How do we use cookies?

We use cookies for a variety of reasons. Here’s a breakdown of the types of cookies we use:

1. Essential Cookies

They’re necessary for the website to function properly and can’t be switched off. They usually are set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

2. Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They’re like friendly scouts, telling us which pages are popular, how long people spend on the site, and if they encounter any errors.

3. Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we’ve added to our pages.

How can you manage your cookie preferences?

We believe in giving you control over your online experience. You can manage your cookie preferences in several ways:

Cookie Consent Tool: When you first visit our site, you’ll see a cookie banner that allows you to accept or reject different types of cookies.

Browser Settings: Most web browsers allow you to control cookies through their settings.

Legal Compliance

This Privacy and Cookie Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). We are committed to protecting your privacy and being transparent about how we use your data.

Questions or Concerns?

If you have any questions about our Privacy and Cookie Policy or how we handle your data, please don’t hesitate to contact us at enquiries@lovemyteepee.co.uk. We’re always happy to chat and ensure you feel comfortable with how we’re handling your information.

Remember, you have the right to withdraw your consent or change your preferences at any time.

Last updated: 24/03/2025