Questions & Answers

WHAT IS KLARNA ?

Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select ‘pay with Klarna’ when you proceed to checkout. Spread the cost of your purchase over 3 months into 3 interest free instalments (minimum spend £35) You’ll pay the first instalment at the checkout, and the following 2 will be taken automatically from your card. It’s as easy as ABC!

Q – Do I receive my order straight away?

A – Yes within our advertised lead time.

 

PAYMENT IN FULL

You can pay using a debit or credit card via Paypal during check out. To pay by BACS please contact us prior to placing your order for our bank details.

Q –Do I receive my order straight away?

A – Yes within our advertised lead time.

 

DEPOSIT PAYMENT

The balance of your order is split into four equal interest-free payments spread over the term of the payment plan. The postage cost is included in the first instalment when you place the order. You will then receive an email each month with the payment request.

Q –Do I receive my order straight away?

A – No, when we receive the last payment your order will be dispatched.

Q – If I pay the balance off early, can I get my order sooner?

A – Yes, You can pay the balance off early by contacting us to arrange payment of the outstanding balance. However, sending your order out early would be down to our discretion, we advise that you contact us to discuss this matter first. 

Q – Can I cancel my order if I have paid a deposit using the payment plan?

A – Cancellation is only possible for non- customised, non bespoke teepees and accessories. Orders for appliqued, custom made, bespoke teepees or bespoke accessories are not cancellable. This is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our T&Cs for more information.

 

GENERAL INFORMATION

Q – Are your teepees handmade in the UK?

A – Yes, Every teepee is 100% handmade by L.M.T in the UK

Q – Do your teepees meet current regulations?

A – Yes, Materials comply with UKCA & CE safety standards. Keep Away From Fire.

Q – What is the recommended age?

A – The recommended age is 36 months and over, under adult supervision and discretion.

Q – Do teepees have an age limit?

A – Teepees can be used up to early teens.

Q – Are your teepees washable?

A – We advise that our teepees are not washed as this would compromise the EN71 part 2 flammability. Wipe clean surface marks with a very lightly damp cloth.

Q – Are your teepees waterproof?

A – No, our teepees are not waterproof but can be used for outside play on a dry day. 

Q – Are your accessories washable?

A – We advise that our accessories with no applique are machine washed at 30 ° C, on a delicate wash cycle, spin speed max. 600 spins per minute. Or wipe clean surface marks with a damp cloth (Ironing cotton at max. 110 ° C)  (Do not tumble dry) Follow the label instructions.

DELIVERY UK We use UPS courier service for our teepees. When your order has been dispatched you will receive an email with all the tracking details, expected delivery is normally the next day – 48hrs, all parcels will require a signature. If this is not a convenient date you can rearrange a more suitable day via UPS.

RETURNS  Click to view our Terms & Conditions

 

PERSONALISE ADD NAME / INITIALS

Q – Which teepees can I personalise?

A – We offer free personalisation on all of our children’s teepee tents (ready to go teepees) (custom made teepees) (bespoke teepee) Add the name or initials you would like on the menu where prompted (+ additional information) Please make sure the spelling of the name is correct.

 

SIZE GUIDE

Q – What size teepees do you make?

A – Standard size teepee 100cm square at the base x 160cm tall – 180cm when closed.

A – Large size teepee 120cm square at the base x 160cm tall – 180cm when closed    

Q – What size are the floor mats & cushions?

A – Standard size floor mat 100cm square (dacron filling)

A  – Large size floor mat 120cm square (dacron filling)

A – Round floor mat only comes in one size 112cm x 112cm (dacron filling)

A – Scatter cushions 46cm square / 18”square (fibre filled insert)

A – Jumbo floor cushion only comes in one size 100cm square x 26cm deep (extra fibre filling for comfort)

 

CUSTOM MADE TEEPEES – EXPLAINED

Here at Love My Teepee, the small touches matter. That’s why you have the flexibility to personalise your teepee; from the size and main colour to the decorative trimmings, your teepee will be unique. You have the choice to choose different tiebacks or the choice to add decorative windows, cushions, and floor mats. Finish off your custom teepee by adding a teepee topper or even a personalised name.  Use the helpful information page to guide you through the buying menu options.

Q – What is the main body colour?

A – This area is the two side panels and back panel plus the area above the teepee doors. From the menu select white, ivory or cream.

Q – What are pole casements?

A – The long wooden leg poles are inserted into a fabric case down each side of the teepee. If you would like them in a different colour than the main teepee, select the colour you would like from the menu.

Q – What are frames, blinds and curtains?

A – Stood facing the teepee, select where you would like a window (left hand side) (right hand side) or (both sides) of the teepee. They range from a square window frame, round porthole window and a heart shaped window. You can also choose to add a roll up blinds or curtains. Fabrics will be selected to match your teepee.

Q – What are motifs?

A – From the menu, choose a motif from the range of designs, this will be added to the area above the teepee doors. If you are having your teepee personalised with a name both will be added together in the same area.

Q – What are tiebacks?

A – Tiebacks are used to hold open the teepee doors. From the menu, you can choose the style of tieback for your teepee. Bow tiebacks are two lengths of satin ribbon tied into bows. Band tiebacks are flat with velcro too secure. We also offer the option of no tiebacks if you prefer to fold back the doors.

Q – What are toy pockets?

A – Toy pockets are a lovely way for your children to keep their favourite toys in a safe place. From the menu, you can choose where on the teepee you would like the pockets and how many.

Q – What are door flags?

A – Set of decorative (bunting) flags are added to the top of the teepee doors. From the menu, you can select triangle flags or half circle flags. Fabrics will be selected to match your teepee.

Q – What is lace trimming?

A – Decorative lace trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour lace.  

Q – What is pompom trimming?

A – Decorative pompoms trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour pompoms.  

Q – Can I have more than one trimming?

A – Yes, you can have for example door flags and any trimming for the door edges. From the menu, you can select your preferences.

Q – What are teepee toppers?

A – Teepee toppers are a lovely way to decorate the top of your teepee or the wooden poles. We have a selection of different styles to choose from. 4 pole flags, 4 shaped feathers or a  large personalised flag (any name or initial) are slotted onto the top of the wooden poles. A decorative banner is hung at the front of the teepee (any name, initial) or quote of your choice. Bunting can be wrapped around the teepee or used in the same room, with 8 flags. Fabrics will be selected to match your teepee. 

Q – What is a floral crown?

A – A beautiful floral arrangement that you can secure around the neck of the poles.

Q – What is a pole lock?

A – This item is ideal for when you want to keep your teepee poles open all time. It won’t allow the poles to close in. It is easy to fit and removed when not needed.

Q – How long does it take to dispatch?

A – Please see our advertised lead time. Add the requested date to the bottom of your order menu we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to see if we can meet your required date if under our current advertised lead time or during the busy Christmas season.

 

READY TO GO TEEPEE – EXPLAINED

In this category, these teepees are already made and ready to post. To purchase simply add to the basket along with any required accessories and proceed to checkout. You will receive a confirmation email and dispatched email when your order is on its way. 

Q – Can I personalise by adding a name?

A – Yes, you can add a name free, add the name on the menu. 

Q – Can I add decorative accessories?

A – Yes you can add accessories from the menu. 

Q – What is the delivery time?

A – The delivery time for a ready to go teepee no personalisation is 2-5days. 

A – With personalisation and accessories 2-10 days. 

 

APPLIQUED TEEPEE – EXPLAINED

In this category, the teepee in the picture is made to order with a decorative appliqued side panel. You have the flexibility when ordering to choose your teepee size and main colour, add decorative lace or pom-poms on the door edges. Select the style of door tie backs and windows. Add matching decorative cushions, wadded floor playmat, jumbo floor cushion and bunting. Finish the look with flags or teepee toppers from the selection. 

Q – Can I personalise by adding a name?

A – Yes, you can add a name free, let me know the name in additional information.

Q – Can I choose which side I have the decorative applique on?

A – Yes, select the side you would like from the menu. Stood facing the teepee choose the left-hand side(LHS) or right-hand side (RHS)

Q – What is the delivery time?

A – Please see our advertised current lead time. You can add the requested date to the bottom of your order menu, we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to check if we can meet your required date.

 

BESPOKE  TEEPEE – EXPLAINED

A unique design custom made and personalised teepee. Sometimes you can’t find the exact teepee you are looking for especially if you have something tailored to your taste in mind. We have years of experience making beautiful teepees for little people.  No project is too small to add those personal touches. Get in touch to talk teepee!

Q – Can I use my own fabric?

A – Only if it has been tested EN71 part 2 & 3.

Q – Can I completely customise a bespoke teepee?

A – Yes, let us know how you want your teepee to look. Get in touch to talk teepee!

Q – What is the delivery time?

A – Please see our advertised current lead time. You can add the requested date to the bottom of your order menu, but do allow for delivery time,  we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to check if we can meet your required date.