Frequently Asked Questions
Payment & Ordering
What payment methods do you accept?
We accept debit/credit cards, PayPal, Klarna and bank transfer. All payments are processed securely at checkout.
Can I set up a payment plan?
Yes — we’re happy to offer flexible payment plans directly with us. You can spread the cost over 2, 3 or 4 instalments. Your teepee will be made and dispatched once the full balance has been paid. Please contact us to arrange this.
Quality & Safety
Are your teepees handmade in the UK?
Yes — every teepee is proudly handmade here in the UK using premium cotton fabrics and high-quality materials.
Do your teepees meet UK safety regulations?
Yes — our teepees comply with UKCA and CE standards (EN71 Part 2 flammability compliant).
What age are your teepees suitable for?
Suitable from 36 months+ with adult supervision. Designed to be enjoyed throughout childhood.
Are the teepees washable?
To protect the EN71 safety coating, we recommend spot-cleaning with a damp cloth only.
Can the teepees be used outdoors?
Designed for indoor use. They may be used outdoors on a dry day — please store indoors when not in use.
Teepee Sizes & Options
Can I personalise my teepee with a name?
Yes — personalisation is included. Add the name when ordering.
Can I choose motifs and accessories?
Absolutely — add motifs, cushions, floor mats, bunting, toy pockets, window curtains and toppers to match your theme.
Can I use my own fabric?
Only if the fabric has been tested to EN71 Parts 2 & 3. Please get in touch before supplying fabric.
Can I fully customise a teepee?
Yes — bespoke teepees are always welcome. We’ll work with you to bring your vision to life.
What teepee sizes are available?
We offer two teepee sizes – Standard and Large:
- Standard Size: 100 W × 100 D × 160 H cm (180 cm closed)
Perfect for bedrooms, nurseries and cosy corners. - Large Size: 120 W × 120 D × 160 H cm (180 cm closed)
Ideal for playrooms, siblings, friends or bigger adventures.
Both sizes fold flat for easy storage and create a cosy reading nook or imaginative play space.
What is the difference between Teepee Sets, Teepee Tents and Design-Your-Own?
We offer three options:
- Teepee Sets – A complete kids’ teepee tent with padded floor mat and cushions (a full bundle). Perfect if you want a ready-made matching set.
- Teepee Tents – Teepee only. Add a floor mat, cushions and accessories if you wish — ideal if you already have soft furnishings.
- Design-Your-Own Teepee – Create a custom personalised teepee by choosing fabrics, trims, motifs and accessories. A beautiful way to match your space and your child’s personality.
Delivery & Dispatch
United Kingdom (Mainland) — How long is dispatch?
Ready-to-post teepees dispatch in 2–5 days.
Personalised/custom teepees dispatch in 7–14 days.
What is the delivery cost?
UK Mainland delivery is £25. FedEx next-day aim after dispatch; please allow 2–5 working days in busy periods. Signature required.
Northern Ireland & Scottish Highlands — How long is dispatch?
Same timeframes as mainland UK.
What is the delivery cost?
Delivery to these regions is £50 due to courier surcharges.
Do you ship overseas?
Yes — we ship internationally. Due to size restrictions, teepee poles cannot be sent outside the UK. We will provide the exact pole length & diameter for you to source locally.
International delivery costs vary — please contact us for a quote before ordering.
For full delivery information, please see our Delivery page.
Need it sooner?
Please contact us — we may be able to help.
Can I request a specific delivery date?
Yes — add a note at checkout or contact us.
Accessories & Care
Are your accessories washable?
Most accessories can be spot-cleaned or machine-washed at 30°C. Air-dry only.
Do you sell matching accessories?
Yes — cushions, floor mats, bunting, toy pockets, window curtains & toppers.
Ordering Help
Can I ask for advice before ordering?
Absolutely — we’re always happy to help with colours and fabrics. Contact us anytime.
Looking for styling ideas?
Visit our Design & Style Your Teepee Guide.
Need returns info?
See our Returns & Refunds page.