Frequently Asked Questions
Payment
What are Your Payment Options?
You can pay for your order using Debit or Credit Cards through our payment processor Stripe, by Paypal or by Klarna.
What is Klarna?
Klarna lets you purchase the items without worrying about the costs upfront. Simply select ‘pay with Klarna’ when you proceed to checkout. Spread the purchase cost over three months into three interest-free instalments (minimum spend £35). You’ll pay the first instalment at the checkout, and the following two will be taken automatically from your card. It’s as easy as ABC!
Paying with Klarna does not delay the despatch of your order. Your Teepee will be shipped in line with our stated delivery schedule.
General Information
Are Your Teepees Handmade in the UK?
Yes, Every teepee is 100% handmade by Love My Teepee in Nottingham
Do Your Teepees Meet Current Regulations?
Yes, the materials we use comply with UKCA & CE safety standards.
Teepees should always be kept away from fire or naked flames.
What is the Recommended Age?
The recommended age is 36 months and over, under adult supervision and discretion.
Do Teepees Have An Age Limit?
Teepees can be used up to early teens.
Are Your Teepees Washable?
We advise that our teepees are not washed as this would compromise the EN71 part 2 flammability. We suggest wiping any marks with a lightly damp cloth.
Are Your Teepees Waterproof?
No, our teepees are not waterproof but can be used for outside play on a dry day.
Are Your Accessories Washable?
We advise that our accessories with no applique are machine washed at 30 ° C, on a delicate wash cycle, spin speed max. 600 spins per minute. Or wipe clean surface marks with a damp cloth (Ironing cotton at max. 110 ° C) (Do not tumble dry). Follow the label instructions.
Teepee Personalisation
Which Teepees Can I Personalise?
We offer free personalisation on all of our children’s teepee tents (ready-to-go teepees) (custom-made teepees) (bespoke teepee). Add the name or initials you would like on the menu where prompted (+ additional information). Please make sure the spelling of the name is correct.
Size Guide
What Size Teepees Do You Make?
Our standard size teepee is 100cm square at the base x 160cm tall – 180cm when closed.
Our large size teepee is 120cm square at the base x 160cm tall – 180cm when closed.
What Size are the Floor Mats and Cushions?
Standard size floor mats are 100cm square (dacron filling)
Large size floor mats are 120cm square (dacron filling)
Round floor mats only comes in one size 112cm x 112cm (dacron filling)
Scatter cushions 46cm square / 18”square (fibre-filled insert)
Jumbo floor cushions only comes in one size, 100cm square x 26cm deep (extra fibre filling for comfort)
Custom-Made Teepees Explained
At Love My Teepee, the small touches matter. That’s why you can personalise your teepee; from the size and main colour to the decorative trimmings, your teepee will be unique. You have the choice to choose different tiebacks or the choice to add decorative windows, cushions, and floor mats. Finish off your custom teepee by adding a teepee topper or even a personalised name. Use the helpful information page to guide you through the buying menu options.
What is the Main Body Colour?
This area is the two side panels and back panel, plus the area above the teepee doors. From the menu, select white, ivory, cream or taupe.
What Are Pole Casements?
The long wooden leg poles are inserted into a fabric case down each side of the teepee. If you would like them in a different colour than the main teepee, select the colour you would like from the menu.
What are Frames, Blinds and Curtains?
Stood facing the teepee, select where you would like a window (LHS) on the left-hand side, (RHS) right-hand side, (both sides) or (back panel) of the teepee. They range from a square window frame, a round porthole window and a heart-shaped window. You can also choose to add roll-up blinds or curtains. Fabrics will be selected to match your teepee.
What are Motifs?
From the menu, choose a motif from the range of designs, this will be added to the area above the teepee doors. If you are having your teepee personalised with a name both will be added together in the same area.
What are Tiebacks?
Tiebacks are used to hold open the teepee doors. From the menu, you can choose the style of tieback for your teepee. Bow tiebacks are two lengths of satin ribbon tied into bows. Band tiebacks are flat with velcro too secure. We also offer the option of no tiebacks if you prefer to fold back the doors.
What are Toy Pockets?
Toy pockets are a lovely way for your children to keep their favourite toys in a safe place. From the menu, you can choose where on the teepee you would like the pockets and how many.
What are Door Flags?
Set of decorative (bunting) flags are added to the top of the teepee doors. From the menu, you can select triangle flags or half-circle flags. Fabrics will be selected to match your teepee.
What is Lace Trimming?
Decorative lace trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour lace.
What is Pompom Trimming?
Decorative pompom trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour pompoms.
Can I Have More Than One Trimming?
Yes, you can have, for example, door flags and any trimming for the door edges. From the menu, you can select your preferences.
What are Teepee Toppers?
Teepee toppers are a lovely way to decorate the top of your teepee or the wooden poles. We have a selection of different styles to choose from. Four pole flags, four shaped feathers or a large personalised flag (any name or initial) are slotted onto the top of the wooden poles. A decorative banner is hung at the front of the teepee (any name, initial) or a quote of your choice. Bunting can be wrapped around the teepee or used in the same room with eight flags. Fabrics will be selected to match your teepee.
What is a Floral Crown?
A beautiful floral arrangement that you can secure around the neck of the poles.
What is a Pole Lock?
This item is ideal for when you want to keep your teepee poles open all the time. It won’t allow the poles to close in. It is easy to fit and remove when not needed.
How Long Does it Take to Dispatch?
Please see our advertised lead time. Add the requested date to the bottom of your order menu, and we will try our best, but regretfully, we cannot guarantee this date. It is also advised to contact us to see if we can meet your required date under our current advertised lead time or during the busy Christmas season.
Ready To Go Teepees Explained
In this category, these teepees are already made and ready to post. To purchase, add to the basket along with any required accessories and proceed to checkout. You will receive a confirmation email and dispatched email when your order is on its way.
Can I Personalise by Adding a Name?
Yes, you can add a name for free. Add the name on the menu.
Can I Add Decorative Accessories?
Yes you can add accessories from the menu.
What is the Delivery Time?
The delivery time for a ready-to-go teepee with no personalisation is 2-5 days.
With personalisation and accessories, the delivery time is 2-10 days.
Appliqued Teepees Explained
In this category, the teepee in the picture is made to order with a decorative appliqued side panel. When ordering, you have the flexibility to choose your teepee size and main colour and add decorative lace or pom-poms on the door edges. Select the style of door tie-backs and windows. Add matching decorative cushions, wadded floor playmat, jumbo floor cushion and bunting. Finish the look with flags or teepee toppers from the selection.
Can I Personalise it by Adding a Name?
Yes, you can add a name free of charge. Please add the required name in additional information.
Can I Choose Which Side I Have the Decorative Applique On?
Yes, select the side you would like from the menu. Stood facing the teepee, choose the (LHS) left-hand side, (RHS) right-hand side or (both).
What is the Delivery Time?
Please see our advertised current lead time. You can add the requested date to the bottom of your order menu. We will try our best but regretfully cannot guarantee this date. You are also advised to contact us to check if we can meet your required date.
Bespoke Teepees Explained
A unique design custom-made and personalised teepee. Sometimes, you can’t find the exact teepee you are looking for, especially if you have something tailored to your taste in mind. We have years of experience making beautiful teepees for little people. No project is too small to add those personal touches. Get in touch to talk teepee!
Can I Use My Own Fabric?
Only if it has been tested EN71 part 2 & 3.
Can I Completely Customise a Bespoke Teepee?
Yes, let us know how you want your teepee to look. Get in touch to talk teepee!
What is The Delivery Time?
Please see our advertised current lead time. You can add the requested date to the bottom of your order menu, but do allow for delivery time. We will try our best but regretfully cannot guarantee this date. You are also advised to contact us to check if we can meet your required date.