Questions & Answers

CHILDREN’S QUALITY TEEPEE PLAY TENTS & ACCESSORIES       

Q – Are your teepees handmade?

A – Yes, every teepee is handmade by Love My Teepee

Q – Are your teepees made in the UK?

A – Yes, all our teepee are made in the UK with materials that conform to UKCA & CE standards.

 

RECOMMENDED TEEPEE AGE

Q – What is the recommended age?

A – The recommended age is 36 months and over, under adult supervision and discretion.

 

PERSONALISE ADD NAME / INITIALS

Q – Which teepees can I personalise?

A – You can add a name or a large initial to any of our teepees. (ready to go teepees) (custom made teepees) (bespoke teepees) Add the name or initial you would like on the menu where prompted. Please make sure the spelling of the name is correct.

 

TEEPEE DIMENSIONS

Q – What size teepees do you make?

A – Standard size teepee 100cm square at the base x 155 cm tall – 180cm when closed.

A – Large size teepee 120cm square at the base x 155cm tall – 180cm when closed    

 

FLOOR BASE DIMENSIONS 

Q – What size are the floor mats & cushions?

A – Standard size floor mat 100cm square (dacron filling)

A  – Large size floor mat 120cm square (dacron filling)

A – Round floor mat only comes in one size 112cm x 112cm (dacron filling)

A – Scatter cushions 46cm square / 18”square (fibre filled insert)

A – Jumbo floor cushion only comes in one size 100cm square x 26cm deep (extra fibre filling for comfort)

 

TEEPEE MAIN COLOUR

Q – Where is this colour used?

A – This area is the two side panels and back panel plus the area above the teepee doors. From the menu, you can choose what colour you would like the main body of your teepee. White, Ivory or Cream.

 

TEEPEE POLE CASEMENTS

Q – What are pole casements?

A – The long wooden leg poles are inserted into a fabric case down each side of the teepee. If you would like them in a different colour than the main teepee, select the colour you would like from the menu.

 

TEEPEE WINDOWS

Q – What are frames, blinds and curtains?

A – By standing in front, facing the teepee select (left hand side) (right hand side) or (both sides) of the teepee. You can add any style of window to your teepee side panel from the menu. They range from a square window frame, round porthole window and a heart shaped window. You can also choose to add a roll up blind or curtains. Fabrics will be selected to match your teepee.

 

TEEPEE MOTIF ABOVE THE DOORS

Q – What are motifs?

A – From the menu, you can choose a motif from the range of designs, this will be added to the area above the teepee doors. If you are having your teepee personalised with a name both will be added together in the same area.

 

TEEPEE TIEBACKS 

Q – What are tiebacks?

A – Tiebacks are used to hold open the teepee doors. From the menu, you can choose the style of tieback for your teepee. Bow tiebacks are two lengths of satin ribbon tied into bows. Sash tie backs are two lengths of fabric tied into a knot. Band tiebacks are flat with velcro. We also offer the option of no tiebacks if you prefer to fold back the doors. 

 

DECORATIVE TRIMMINGS

Q – What are door flags?

A – Set of decorative (bunting) flags are added to the top of the teepee doors. From the menu, you can select triangle flags or half circle flags. Fabrics will be selected to match your teepee.

Q – What is lace trimming?

A – Decorative lace trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour lace.  

Q – What is pom poms trimming?

A – Decorative pom poms trimming is sewn onto both the opening edges of the teepee door fabric. From the menu, you can select what colour pompoms.  

Q – Can I have more than one trimming?

A – Yes, you can have for example door flags and any trimming for the door edges. From the menu, you can select your preferences.

 

TEEPEE TOPPERS

Q – What are teepee toppers?

A – Teepee toppers are a lovely way to decorate the top of your teepee or the wooden poles. We have a selection of different styles to choose from the menu. 4 pole flags, 4 shaped feathers or a  large personalised flag (any name or initial) are slotted onto the top of the wooden poles. A decorative banner is hung at the front of the teepee (any name, initial) or quote of your choice. Bunting can be wrapped around the teepee or used in the same room, 8 flags. Fabrics will be selected to match your teepee. 

Q – What is a floral crown?

A – A beautiful floral arrangement that you can secure around the neck of the poles.

Q – What is a pole lock?

A – This item is ideal for when you want to keep your teepee poles open all time. It won’t allow the poles to close in. It is easy to fit and removed when not needed.

 

READY TO GO TEEPEES – EXPLAINED

In this category, these teepees are already made and ready to post. To purchase simply add to the basket along with any required accessories and proceed to checkout. You will receive a confirmation email and dispatched email when your order is on its way. 

Q – Can I personalise by adding a name?

A – Yes, you can add a name free, add the name on the menu.

Q – Can I add decorative accessories?

A – Yes you can add accessories from the menu. 

Q – What is the delivery time?

A – The delivery time for a ready to go teepee no personalisation is 2-5days. 

A – With personalisation and accessories 2-10 days. 

 

CUSTOM MADE TEEPEES – EXPLAINED

In this category, the sample picture shows a collection of fabrics for the teepee set and where the fabrics are used, for example, doors, cushions, mat. These teepees are made to order. You have the flexibility when ordering to choose your teepee size and main colour, add decorative lace or pom-poms on the door edges. Select the style of door tiebacks and windows. Add matching decorative cushions, wadded floor playmat, jumbo floor cushion and bunting. Finish the look with flags or teepee toppers from the selection.

Q – How long does it take to dispatch?

A – Please see our advertised lead time. Add the requested date to the bottom of your order menu we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to see if we can meet your required date if under our current advertised lead time or during the busy Christmas season.

 

APPLIQUED THEMED TEEPEES – EXPLAINED

In this category, the teepee in the picture is made to order with a decorative appliqued side panel. You have the flexibility when ordering to choose your teepee size and main colour, add decorative lace or pom-poms on the door edges. Select the style of door tie backs and windows. Add matching decorative cushions, wadded floor playmat, jumbo floor cushion and bunting. Finish the look with flags or teepee toppers from the selection. 

Q – Can I personalise by adding a name?

A – Yes, you can add a name free, let me know the name in additional information.

Q – Can I choose which side I have the decorative applique?

A – Yes, select the side you would like from the menu. Stood facing the teepee choose the left-hand side(LHS) or right-hand side (RHS)

Q – What is the delivery time?

A – Please see our advertised current lead time. You can add the requested date to the bottom of your order menu, we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to check if we can meet your required date.

 

BESPOKE  TEEPEE ORDERS – EXPLAINED

A unique design custom made and personalised teepee with optional matching accessories of your choice. Sometimes you can’t find the exact teepee you are looking for especially if you have something tailored to your taste in mind. We have years of experience making beautiful teepees for little people No project is too small to add those personal touches. Get in touch to talk teepee!

Q – Can I use my own fabric?

A – Only if it has been tested EN71 part 2 & 3.

Q – Can I completely customise a bespoke teepee?

A – Yes, let us know how you want your teepee to look. Get in touch to talk teepee!

Q – What is the delivery time?

A – Please see our advertised current lead time. You can add the requested date to the bottom of your order menu, we will try our best but regretfully cannot guarantee this date. It is also advised to contact us to check if we can meet your required date.

 

PAYMENTS & DEPOSIT PLAN 

Q – How can I pay for my order in full?

A – You can pay for your order in full with your debit or credit card or Paypal on the website during check out. If you want to pay by bac’s please contact us for our bank details. When paying by Bac’s leave your name & invoice number as a reference.

Q – What is the Interest free payment plan?

A – The balance of your order is split into equal payments. spread over the term of the payment plan. The postage cost is included in the first instalment paid when you place the order. The further payments are due monthly on the same date you placed the order. You will then receive an email each month with a payment request. 

Q – If I pay by instalments when will I receive my order?

A – Your order will be dispatched once the last payment has been received.

Q – If I pay the balance off early, can I get my order sooner?

A – Yes, You can pay the balance off early by contacting us to arrange payment of the outstanding balance. However, sending your order out early would be down to our discretion, we advise you contact us to discuss this matter first. 

Q – Can I cancel my order if I have paid a deposit using the payment plan?

A – Cancellation is only possible for non- customised, non bespoke teepees and accessories. Orders for appliqued, custom made, bespoke teepees or bespoke accessories are not cancellable. This is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our T&Cs for more information.

Q – Can I pay with my L.M.T gift voucher?

A – Yes, if you have a gift voucher you can use this during check out to pay the full balance of your order or use as part payment. £10 – £100

Q – Do you do a Birthday & Christmas payment plan?

A – Yes, please get in touch to arrange a payment plan.

 

CLEANING INSTRUCTIONS

Q – Are your teepees washable?

A – We advise that our teepees are not washed as this would compromise the EN71 part 2 flammability. Wipe clean surface marks with a very light damp cloth.

Q – Are your teepees waterproof?

A – No, our teepees are not waterproof but can be used for outside play on a dry day. 

Q – Are your accessories washable?

A – We advise that our accessories with no applique are machine washed at 30 ° C, on a delicate wash cycle, spin speed max. 600 spins per minute. Or wipe clean surface marks with a damp cloth (Ironing cotton at max. 110 ° C)  (Do not tumble dry) Follow the label instructions.

 

DELIVERY UK

We use UPS courier service for our teepees. When your order has been dispatched you will receive an email with all the tracking details, expected delivery is normally next day – 48hrs, all parcels will require a signature. If this is not a convenient date you can rearrange a more suitable day via UPS.

 

RETURNS

We want you to be delighted with your purchase and we check all orders very carefully before they leave us. To avoid any disappointment please open then as soon as you receive them and check them over. If you think there may be a problem, please email us straight away. We will work with you to resolve the issue. Please see our T & C’s for more details.

Q – Can I return a custom made or bespoke teepee?

A – Handmade to order custom made and appliqued teepees and /or accessories can not be returned unless it is the incorrect order or faulty.

Q – Can I return a custom made to order accessories?

A – Made to order accessories can not be returned unless it is the incorrect order or faulty.

 

Thank you for reading L.M.T